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Fix 2FA account recovery instructions #26088

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Fix 2FA account recovery instructions #26088

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16 changes: 6 additions & 10 deletions content/manuals/security/authentication/2fa/recover-hub-account.md
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Expand Up @@ -3,10 +3,10 @@ title: Recover your Docker account
description: Recover your Docker account and manage two-factor authentication recovery codes
keywords: account recovery, two-factor authentication, 2FA, recovery code, docker hub security
aliases:
- /docker-hub/2fa/recover-hub-account/
- /security/for-developers/2fa/recover-hub-account/
- /security/2fa/new-recovery-code/
- /platform/security/authentication/2fa/recover-hub-account/
- /docker-hub/2fa/recover-hub-account/
- /security/for-developers/2fa/recover-hub-account/
- /security/2fa/new-recovery-code/
- /platform/security/authentication/2fa/recover-hub-account/
weight: 20
---

Expand All @@ -28,10 +28,6 @@ This generates a new code. Select the visibility icon to view the code. Save you

## Recover your account without access

If you lost access to both your two-factor authentication application and your recovery code:
If you lost access to both your two-factor authentication application and your recovery code, you can't complete the normal sign-in process because you don't have the required 2FA verification code.

1. Sign in to your [Docker account](https://app.docker.com/login) with your username and password.
1. Select **I've lost my authentication device** and **I've lost my recovery code**.
1. Complete the [Contact Support form](https://hub.docker.com/support/contact/?category=2fa-lockout).

You must enter the primary email address associated with your Docker ID in the Contact Support form for recovery instructions.
Complete the [Contact Support form](https://hub.docker.com/support/contact/?category=2fa-lockout) with the primary email address associated with your Docker ID and follow the recovery instructions provided by Docker Support.