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Fix 2FA account recovery instructions - #26088

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Sudaisib wants to merge 1 commit into
docker:mainfrom
Sudaisib:26084-fix-2fa-account-recovery
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Sudaisib wants to merge 1 commit into
docker:mainfrom
Sudaisib:26084-fix-2fa-account-recovery

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Description

Updates the Docker account recovery documentation to resolve a contradictory instruction in the 2FA recovery flow.

The previous instructions directed users who had lost both their authenticator application and recovery code to sign in with their username and password before selecting the recovery option. However, completing the sign-in process requires 2FA verification, so users without access to their authenticator or recovery code may be unable to proceed.

This change clarifies that the normal sign-in process cannot be completed when the required 2FA verification code is unavailable and directs affected users to the Docker Support form using the primary email address associated with their Docker ID.

Changes

  • Clarified the recovery process for users who have lost both their authenticator and recovery code.
  • Removed the contradictory instruction to sign in before initiating account recovery.
  • Directed users to Docker Support for further recovery instructions.
  • Kept the existing 2FA recovery documentation structure and links intact.

Related Issue

Closes #26084

Reviews

  • Technical review
  • Editorial review
  • Product review

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[docs-scanner] 2FA account recovery instructions contain logical contradiction

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