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Robovac list empty #134
Description
Hi!
I just installed the integration and managed to log in, but the list of Robots is empty.
I tried the 1.2.11 version as well as the 1.3.0_dps version
I know that the X8 is not officially supported yet, but I don't think that's the problem (the other issues mentioning it get it in the list, but without function).
My assumption currently is, that there is a problem with the region settings.
I added some logs to the integration and the login call yields 'country': 'US' and 'registered_region': 'US', but both country and registered region should be EU (or IE).
The call to get_device_info then yields 'items': [], which is somehow expected as data is not transparent between regions.
Is there a separate API endpoint for non-US Eufy API? Or is there a way to tell get_device_info to use a specific region?
Activity
Gultak commentedon Oct 10, 2025
I think I found the issue.
Eufy combined the security and clean app, and the API is not compatible.
I have my robot registered in the Eufy Security app, and this means the integration would need to call the security API instead of the Eufy Clean API.
martijnw commentedon Oct 16, 2025
Same here, empty robot list after logging in with my Eurfy credentials. If there is any way I can help to debug, please let me know. X10 Pro Omni model vacuum here.
Gultak commentedon Oct 16, 2025
Did you register your Robovac in the "Eufy Security" (Nowadays just called "Eufy"), or in the "Eufy Clean" app?
martijnw commentedon Oct 16, 2025
I registered in the Eufy Clean app as this was the app the manual stated I should download. I thought Eufy security was for the cams only and didn't purchase any of those because of the many problems people had integrating with HA.
Crash2Phoenix commentedon Oct 19, 2025
Same issue with the X10. I can login successfully but nothing shows up at all (completed troubleshooting steps). I have all Eufy apps (clean, security, & life). Unsure what it's "registered" with or how I could tell - willing to double check with some guidance there.
Gultak commentedon Oct 19, 2025
"registered" as in: in which of the eufy apps did you set up your robot, and in which does it show up?
I set it up in the Security app, and it only shows up there (It's not visible in the Clean app), and I assume that's the problem.
Crash2Phoenix commentedon Oct 19, 2025
I believe I originally set it up in the Clean app. I know at some point I reset it and started in the all-in-one app that they have now. However, it does show up in both of my apps (and I can control it from both)
remcop1989 commentedon Oct 20, 2025
I do see my vacuum's name but can't get it to work. It says "Not available" all the time. Whichever card I put on my dashboard, I don't see controls. I've got the Eufy L60 Hybrid.
As I also have an Eufy Doorbellcamera, I need to have the Eufy Security app also.
Aipoc76 commentedon Oct 23, 2025
I can see my E30 Edge in both apps and control it. Both apps have same username. The integration finds my vacuum but constantly says unavailable.
added log file if its any help.
home-assistant_robovac_2025-10-23T05-07-05.710Z.log
matphillips commentedon Oct 27, 2025
Same issue, with an X10 Pro Omni, installed plugin via HACS, logged in using credentials, no vacuum shown. The logs have this interesting line
it then goes on to list a load of data about my actual vacuum, it's name, the SSID etc, so it really is finding something, but it's not presented to HA so I cant click it and provide the IP address.
I control the vac using the Eufy Clean app, but have also used previously the app just called Eufy
zorkakk commentedon Nov 9, 2025
same issue with X10 Omni Pro. Logged in successfully but no devices visible on the list.
jaminbenuk commentedon Nov 15, 2025
same issue with C10. Logged in successfully but no devices visible on the list.
andykirbster commentedon Nov 16, 2025
Same issue : x10 omni pro
martinezy89 commentedon Jan 27, 2026
Same issue, any solution?
martijnw commentedon Jan 27, 2026
No solution. I'm not skilled enough to fix it myself. Already wrote to Eufy support several times to ask for home assistant support but no updates from their side. It would be nice if Eufy took Home Assistant a little more serious, I think it would really help their brand but given the other issues I encountered, I won't hold my breath. 😂
Aipoc76 commentedon Jan 27, 2026
Here is a working app. https://github.com/jeppesens/eufy-clean
Gultak commentedon Jan 27, 2026
@Aipoc76 : Nope. Not working. The integration you linked does not find my X8 vacuum ("No Eufy Clean devices found or initialized.").
It officially only works with MQTT-enabled robots (X10 and some newer), and while X10 folks hijacked this issue, it is about an X8 originally.